Cancellation policy
This policy explains how to cancel an APPSOLN® service and when a payment can be refunded. It covers free calls, the free evaluation month, monthly plans, one-off projects, hired developers, and any paid subscription we offer.
Last updated: 10 November 2026.
1. What this policy covers
APPSOLN® (“we”, “us”, and “our”) is operated by APPSOLN Technology. The services this policy applies to are:
- custom software, testing, DevOps, and cloud work;
- AI opportunity reviews, AI integration, automation, and governance;
- monthly engineering plans and hired developers;
- one-off projects scoped in an order or statement of work; and
- a paid subscription for a product we offer on this site.
A free Fit Call and a free evaluation month are not paid services. Reading the website, sending a message, or booking a free call does not start a paid engagement. Fees, scope, and the start of paid work are set in the order form or agreement you accept. Website use is also covered by our terms and conditions and privacy policy.
2. Free calls and the evaluation month
You may cancel or reschedule a free Fit Call at any time before it starts. We may also cancel or reschedule a free call if there is a conflict, if the request appears abusive, or if the topic is outside the work we do. No fee is charged for a cancelled free call.
Every monthly plan starts with a free evaluation month. During it you can assess the service and we research your requirements. No invoice is issued during the evaluation, and either side may stop before it ends without charge. The evaluation month does not count toward any minimum term.
A plan change does not start another evaluation month. The paid contract comes into effect only on the latest of the end of the evaluation, receipt of the first monthly payment, and signature of every required document by both sides.
3. Monthly plans
Monthly plans are billed in advance. Customers in India pay in Indian rupees through Razorpay. Customers elsewhere pay in US dollars through Stripe. Those providers handle card and bank details under their own terms.
After the free evaluation, a plan runs for an initial term of three months and then continues month to month. During the initial term, the fees for that term stay payable. After the initial term, either side may cancel on 30 days' written notice. Notice stops future billing. It takes effect at the end of the month already paid or at the end of the notice period, whichever is later.
Cancelling a monthly plan does not erase the month already paid, or any part of the initial term that is still running. We complete the handover described in the engagement for work already paid for.
4. One-off projects
A one-off project is scoped before work starts. Its fee, deposit, and milestone payments are set in the order or statement of work. Cancelling a project stops work we have not yet started.
Cancellation does not remove fees for work already done, for a milestone that has been reached, or for cloud, software licences, AI usage, or other third-party costs we have already incurred for you. If a deposit was paid to reserve a start date, the refund rule in section 6 applies to that deposit.
5. Hired developers
A hired developer or a staffed role is a monthly engagement. It follows the same evaluation, initial term, notice, and refund rules as a monthly plan, unless the order form states a different notice period. Ending the engagement does not require us to keep the person available after the paid period ends, and it does not refund a month that has already started once the refund window in section 6 has closed.
6. Refunds
You may cancel a payment and ask for a refund within 7 days of the date we receive it, if the work that payment covers has not started. We refund that payment, less any third-party cost already incurred for you. The 7 days run from receipt of the money, not from the invoice date.
After 7 days from receipt, that payment is non-refundable. This applies to every payment we receive, including:
- monthly plan fees;
- hired-developer fees;
- project deposits and milestone payments; and
- paid subscription fees.
A payment also becomes non-refundable before those 7 days if the paid work has already started. Correcting a defect in delivered work is a warranty under the engagement agreement. It is not a refund of the fee.
Cancelling after the 7 days stops future charges once the notice period and the current paid period end. It does not refund a payment that is already past those 7 days, and it does not refund a third-party cost we have already paid on your behalf.
7. What stays payable
When an engagement ends, you still owe:
- fees for the current paid period;
- fees for any unexpired initial term;
- fees for work already performed; and
- third-party costs already incurred, where the order form says you bear them.
Late payment and suspension of work for non-payment follow the engagement agreement. Nothing in this policy waives an amount that is due under that agreement. Amounts unpaid 7 days after the due date may be treated as past due. That late-payment period is separate from the 7-day refund window.
8. How to cancel
Send the cancellation through the contact form, by email to Email, or to the email address on your invoice. Include the plan or project name, the invoice or payment reference if you have one, and the date you want the engagement to end.
A cancellation takes effect when we confirm it in writing. Until we confirm it, billing continues on the current terms. We will confirm or ask for anything missing within a reasonable time of receiving a clear request.
9. Signed agreements
If a signed engagement agreement states a different notice period or refund for that engagement, the signed agreement applies to that engagement. This policy applies where the agreement is silent. Agreements already signed stay as signed. This page does not change them.
10. Contact
APPSOLN®
APPSOLN Technology
Email: Email